Mirage is a family owned and operated business that prides itself on flexibility. We understand that each customer's business is unique and we enjoy working with customers to determine what's best in bringing our line into their current offerings!

Shipping Rates:
Standard USPS Mail or FedEx (with delivery within 2-4 business days to most locations):
Orders Between $0 and $49.99 - $4.99
Orders Between $50 - $99.99 - $6.99
Orders Between $100-$149.99 - $9.99
Orders Between $150-$199.99 - $14.99
Orders Between $200-$249.99 - $19.99
Orders over $250 are shipped for free in the U.S.

Overseas Shipping Rates:

DHL Express (with delivery within 2-3 business days to most locations - pending customs clearance):
Orders Between $250 and $500 - $40
Orders Between $501 and $1000 - $50
Orders Over $1000 - FREE

Frequently Asked Questions

What shipping options are available with free shipping?

Free shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via DHL with delivery in 2-3 days to most areas of the world.

How long should I expect to wait for my order to arrive?

Orders are usually manufactured as they arrive. Occasionally we will carry enough in stock to fulfill an order, especially with our best selling products. If the order needs to be manufactured, our lead time will be 2 weeks until shipment. If an order is time sensitive, we can send over a full list of what we have in stock and you can use that to place an order that will ship within 24 hours of payment. If lead time is an issue for your company, please contact us so that we can determine a program that will work for your company and ours to ensure that the products you need are always available.

What is your policy on cancellations and returns?

Cancellations are allowed before an order ships, at a 20% restocking fee. Returns are allowed only for manufacturer's defects.

What are your hours of operation?

We work around the clock assisting our clients all over the world. When the office closes at 4:00 p.m. Central Standard time, there is still someone on call to handle your e-mails throughout the night and early morning.

How does sizing work for your collars?

Our sizing system is like this: Size 8 will fit a pet's neck from 4"-6" Size 10 will fit a neck size from 6"-8" Size 12 fits necks from 8"-10" And so on. The easiest thing to tell your customers is to measure their pet's neck and add two inches to come to the right size. The only exception is our large leather collars ( items in our standard leather collection that are 1" or wider) for these collars measure the dogs neck and add 4". When in doubt, buy the larger size!

Can I order collars with different colors of stones or hardware than what is posted online?

Unfortunately this is not a service that we can offer any longer. Due to the strain that it puts on our production line, special orders are now only accepted for orders of 12 or more of the same style, color, and size.

Have a question that you can't find an answer for here?

Contact us anytime via e-mail, or give us a call!