F.A.Q.

Mirage is a family owned and operated small factory workshop for pet products.  We've outfitted over one million dogs and cats since our inception as a brand in 2004 and we love what we do!  With over 70,000 unique products, we have something for every preference, breed, and event!    

U.S. Shipping Rates:
Standard USPS Mail or FedEx (with delivery within 2-3 business days to most locations):
Orders Between $0 and $49.99 - $4.99
Orders Between $50 - $99.99 - $6.99
Orders Between $100-$149.99 - $9.99
Orders Between $150-$199.99 - $14.99
Orders Between $200-$249.99 - $19.99
Orders over $250 are shipped for free in the U.S.

Overseas Shipping Rates:

Shipping is with either USPS or FedEx depending on order amount
Orders Between $0 and $24.99 - $15
Orders Between $25 and $49.99 - $20
Orders Between $50 and $149.99 - $30
Orders Between $150 and $249.99 - $50
Orders Between $250 and $499.99 $60
Orders Between $500 and $999.99 $75
Orders Over $1000 - FREE
Please note that you are responsible for all import taxes charged to you by your local government.

Frequently Asked Questions

Do you sell wholesale or dropship? 

Yes!  Please visit our wholesale information page for more details.

What shipping options are available with free shipping?

Free shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via USPS with delivery in 3-10 business days to most areas of the world.

How long should I expect to wait for my order to arrive?
98% of our orders now ship within 24 hours of placement! If the order has products that need to be manufactured, we will let you know if an order will take longer than three business days. If an order is time sensitive, please let us know so that we can rush it for you.

What is your policy on cancellations and returns?
Returns are allowed only for manufacturer's defects or sizing issues that we can exchange.                 

Can I order collars with different colors of stones or widgets than what is posted online?
Yes, please do!  We love putting together creative designs that our customers come up with!

Have a question that you can't find an answer for here?
Contact us anytime via e-mail at info@miragepetproducts.com, or give us a call at 1(800)890-5733.  Be sure to leave a message if we don't answer, sometimes we are busy in the factory and can't make it to the phone in time!