Mirage Pet Products is a family owned and operated small American factory workshop for pet products. We've outfitted over three million dogs and cats since our inception as a brand in 2004 (although our factory has been in the family since the 1950's!) and we love what we do! With over 200,000 unique products, we have something for every preference, breed, and event!
U.S. Shipping Rates:
Standard USPS Mail or FedEx (with delivery within 2-3 business days to most locations):
Orders Between up to $24.99 : $5.99
Orders Between $25 - $49.99 : $6.99
Orders Between $50-$99.99 : $8.99
Orders Between $100-$149.99 : $11.99
Orders Between $150-$199.99 : $16.99
Orders Between $200-$249.99 : $21.99
Orders over $250 are shipped for free in the U.S.
Overseas Shipping Rates:
Shipping is with either USPS, UPS, or FedEx depending on order amount
Orders Between $0 and $24.99 - $15
Orders Between $25 and $49.99 - $20
Orders Between $50 and $149.99 - $30
Orders Between $150 and $249.99 - $50
Orders Between $250 and $499.99 $60
Orders Between $500 and $999.99 $75
Orders Over $1000 - FREE
Please note that you are responsible for all import taxes charged to you by your local government.
Frequently Asked Questions
- Do you sell wholesale or dropship?
Yes! Please visit our wholesale information page for more details.
- What shipping options are available with free shipping?
- Free shipping for U.S. addresses is via Priority Mail, FedEx, UPS which delivers in 1-4 days to most areas of the US. International orders are shipped via USPS, UPS, or FedEx as well with delivery in 3-10 business days to most areas of the world.
- How long should I expect to wait for my order to arrive?
- 98% of our orders now ship within 24 hours of placement! If the order has products that need to be manufactured, we will let you know if an order will take longer than three business days. If an order is time sensitive, please let us know so that we can rush it for you.
- What is your policy on cancellations and returns?
- Returns are allowed only for manufacturer's defects.
- Can I custom order collars with different colors of stones or widgets than what is posted online?
- Yes, please do! We love putting together creative designs that our customers come up with!
- Have a question that you can't find an answer for here?
- Contact us anytime via e-mail at [email protected], or give us a call at 1(800)890-5733. Be sure to leave a message if we don't answer, sometimes we are busy in the factory and can't make it to the phone in time!
