FAQ

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Mirage Pet Products is a family owned and operated small American factory workshop for pet products. Our factory is located in Missouri and has been in the family since the 1950's! Six generations of our family have worked here and we love what we do! With over 200,000 unique products, we have something for every preference, breed, and event! We are currently veteran owned!
U.S. Shipping Rates: Standard USPS Mail or FedEx (with delivery within 2-3 business days to most locations): Orders Between up to $24.99 : $5.99 Orders Between $25 - $49.99 : $6.99 Orders Between $50-$99.99 : $8.99 Orders Between $100-$149.99 : $11.99 Orders Between $150-$199.99 : $16.99 Orders Between $200-$249.99 : $21.99 Orders over $250 are shipped for free in the U.S. International Shipping Rates: Shipping is with either USPS, UPS, or FedEx depending on order amount Orders Between $0 and $24.99 - $15 Orders Between $25 and $49.99 - $20 Orders Between $50 and $149.99 - $30 Orders Between $150 and $249.99 - $50 Orders Between $250 and $499.99 $60 Orders Between $500 and $999.99 $75 Orders Over $1000 are shipped for free internationally! Please note that you are responsible for all import taxes charged to you by your local government.
We sure do! Scroll down to set up a wholesale account with us!
All orders are custom made, but we have our creation processes down to an art! 99% of orders ship within 24 hours! Larger orders may take 3-5 business days, please reach out if you need your order quickly and we will be happy to do our best to accommodate your needs!
Returns are allowed only for manufacturer's defects due to custom production for each order and hygiene concerns but if there are any issues with your order, please contact us! It is our biggest hope as a company that our customers are thrilled with our products and service and come back regularly! We will always do our best to ensure that you are thrilled with your order, every time!
Yes, please do! We love putting together creative designs that our customers come up with! We've made products in various designs for local sports teams, schools, holidays, and more!
We do not require minimums but the more you spend, the more economical shipping becomes! We want our customers to order what they need for their business so we are firmly committed to not requiring minimums when you order directly through Mirage!
We ship from Mount Vernon, Missouri. Our factory address is 824 W Mount Vernon Blvd, Mount Vernon, Mo 65712. We are not able to accommodate guests or returns at this address, as it is a working factory and we are not set up to receive visitors or unknown packages.
Please order through our website whenever possible, this will avoid any administration delays! We can only accept dropship orders directly through our website, please place those orders by using your information for the billing and the customer's information for the shipping!
We do! Please email us for this once your account is approved - we cannot provide the file until your account is confirmed. We also have automated plug ins for Shopify and other website services that will automate the addition of our products, as well as the ordering and tracking information being relayed back to you!  We are happy to send links to these services, please email us at fetch@miragepetproducts.com for this information.
Contact us anytime via e-mail at fetch@miragepetproducts.com, or give us a call at 1(800)890-5733. Be sure to leave a message if we don't answer, sometimes we are busy in the factory and can't make it to the phone in time!

Wholesale Registration Starts Here!

We absolutely love working with retailers! Sign up below if you'd like to resell Mirage's products to your customers!We verify all customers, please be sure to fill the below form out with as much information as possible so we are able to verify your business status quickly!